Retention Implementation · after the Diagnostic Sprint
Your Diagnostic Sprint identified what's driving churn and where your biggest opportunities lie. Now it's time to put the right systems, processes and coaching standards in place.
I work alongside your leadership and coaching team, providing the specialist expertise, frameworks and strategic direction needed to improve your client experience and strengthen retention.
I lead the strategy. Your team implements. I make sure the work meets the standard.
Why work together on it
Improving retention isn't as simple as introducing a few new processes. It often means rethinking how your programme is designed, how your coaches deliver it and how clients experience it.
And figuring all of that out internally takes time, energy and resources. Your leadership team can spend months researching, testing and refining changes, pulling their attention away from running and growing the business.
That's where I come in. I bring the behavioural science expertise, proven frameworks and strategic direction to help you get there faster, without reinventing the wheel.
I work alongside your leadership and coaching team, providing the resources, training and feedback they need to implement the right changes, without months of trial and error.
Your team owns the implementation. I bring the expertise to save you time, avoid costly mistakes and get it right.
Implementation options
Both options give your team the expertise, frameworks and direction needed to implement your highest-priority retention improvements.
The difference is how closely we work together, the complexity of the changes and the level of support your team needs.
Expert direction and quality assurance for teams ready to take ownership of implementation.
A closer strategic partnership for businesses making more substantial changes to their coaching experience.
| Feature | Implementation Lite | Implementation Intensive |
|---|---|---|
| Best for | Teams that can execute independently with expert direction and review | Businesses wanting closer strategic involvement, training and faster decision-making |
| Focus | One priority area | Multiple priorities or a more complex transformation |
| Strategic direction | Defined implementation plan and milestone reviews | Closer involvement in strategic decisions and delivery |
| Team training | Targeted training | More extensive team training and development |
| Quality assurance | Scheduled reviews and feedback | More frequent reviews and refinement |
| Access to me | Scheduled calls and defined support | Priority access and closer collaboration |
| Timeline | Agreed around scope | Flexible, including concentrated delivery |
Both engagements are scoped around your priorities, team capacity and desired pace of implementation.
Who does what
The outcome
Depending on your priorities, implementation may include:
Clearer client journeys, milestones and delivery standards that create a more reliable experience across your coaching team.
Defined expectations, coaching frameworks and evaluation processes that help your team deliver consistently high standards.
Practical SOPs, resources and workflows that make your new standards easier to maintain.
Your team knows what's expected, who's responsible and how to maintain the improvements without relying on you to oversee everything.
The result
Better systems. Stronger coaching. A client experience built for retention.
Your highest-priority retention improvements are designed, implemented by your team and reviewed against clear quality standards, giving your business a stronger foundation for reducing churn and increasing renewals.
“We've tripled our revenue, moving from a 4-month lifetime value to over a year.”
“It's been 8 months since we started working with Ella and honestly, it's proved to be one of the best investments we've ever made as a company. She's been with us through some of our most challenging times, helping us find clarity, direction, and confidence in what we're building. With her help, we've completely rebuilt our program around psychology, and since making that transition, we've tripled our revenue, moving from a 4-month lifetime value to over a year. This was the result of creating a program that genuinely serves people better, while reducing the load on our team, making their work more meaningful, and helping them deliver a service they're proud of.”
FAQ
Implementation usually follows the Diagnostic Sprint, because the sprint shows which priorities will make the biggest difference to your retention. If you already have a clear retention priority, book a call and we'll work out the right starting point together.
It depends on your priorities and your team. Implementation Lite suits teams that can execute independently with expert direction and review on one priority area. Implementation Intensive suits businesses tackling several priorities or a more complex change, and wanting closer involvement from me.
You and your leadership team, plus the coaches and team members involved in the changes. Training sessions are for whoever needs them.
It depends on the scope of the changes and your team's capacity to execute them. Some businesses prefer a concentrated period of intensive work, while others need support over several weeks or months. We'll agree on the scope, timeline and level of involvement before starting, so everyone knows what's expected.
Implementation Lite starts from £4,500 and Implementation Intensive from £10,500, which can be split into three monthly payments. We'll agree the exact scope on the call.
Yes. You get full access, and I tailor how you use it to your business.
You'll have a roadmap for your remaining priorities. If you'd like ongoing support, you can continue with an advisory partnership.
Next step
Whether you've completed the Diagnostic Sprint or already have a clear retention priority, book a call to discuss what needs changing and the level of support your team requires. We'll establish the right starting point, scope and next steps for your business.